Refunds and Warranties

Refunds

You are entitled to a refund if the goods you have purchased are:

 

  1. Faulty

  2. Differ significantly to those shown. Advertised or described

  3. Not doing what they're supposed to do

 

Please choose carefully as we don't automatically give refunds for a change of mind. You will be responsible for return shipping costs once we've approved the refund. To initiate a return, email us at toby.underdogguitars@gmail.com within 7 days of taking delivery.

 

After receiving the returned item(s) the refund will be made within two business days via the same method as your payment was made.

 

Warranties

If your item is found to be faulty due to a manufacturing defect, and is within the manufacturer's warranty period, we will repair or replace the item

 

If your item cannot be repaired or replaced, we will offer a store credit or refund

 

Items found to be faulty due to abuse or mishandling will not qualify for warranty or replacement.

 

To initiate a warranty claim, email us at toby.underdogguitars@gmail.com